Operations Overview

Our goal at Baywood Hotels is to ensure that all of our guests receive excellent service and prompt friendly attention that exceeds their expectations. Emphasizing hospitality in customer service, property cleanliness and the safety of our guests and associates are key in achieving our main goal of guest satisfaction.

Associate training in customer service is ongoing and consistent to guarantee our guests receive exemplary service. We not only leverage training resources available through our partners and independent sources, but have also developed and employ our own training methods and standards, including our “It’s My Pleasure” philosophy.

Each of our properties is fully inspected twice a year by senior level executives at Baywood. These biannual inspections review all aspects of our guest environment – guest room and public space cleanliness; the condition of furniture, fixtures and equipment; and the overall appeal of the hotel relative to its marketplace. Problem areas are identified, action plans are implemented and follow-up inspections are performed immediately to remediate any deficient areas.

At Baywood Hotels, we work very hard to meet the needs of our hotels’ guests and to provide them with a safe and comfortable haven away from home. Our hotels follow strict guidelines regarding key control, cross training, associate development, overall property awareness, safety and security.

A commitment to communication is fundamental to our corporate culture and operations. Therefore, we maintain strong communication with all of our properties through frequent site visits, ongoing telephone contact and statistical reporting on a daily, weekly and monthly basis with regular follow-up. We also extend this commitment to our properties’ owners and investors by encouraging them to communicate with our corporate staff as issues occur, as well as at weekly property review meetings, via monthly financial reporting and through other available venues.

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